EVERY. EPISODE. EVER.

EVERY. EPISODE. EVER.

#205: "I am an amoeba" w/ Mickey Powell
#204: Predictable & scalable w/ Denny Burda
#203: Forged in fire w/ Ilai Szpiezak
#202: Authentic networking w/ Tahjai Conkerite
#201: Navigating objections
#200: The psychological advantage w/ Rachel Provan
#199: Time for a rebrand? w/ Lincoln Murphy
#198: Learning to engage w/ Rohan Tailor
#197: Hope & scapegoats w/ Andrew Fink
#196: Eat rocks
#195: Necessary complaints w/ Erika Villarreal
#194: Play your part w/ Donna Weber
#193: Put the customer at the center w/ Ragna Ghoreishi
#192: Attached at the hip w/ Waqas Hussain
#191: Mastering de-escalation
#190: The tech rollercoaster w/ David Karp
#189: Canaries in the coal mine w/ Parker Chase-Corwin
#188: Special snowflakes w/ Emily Deas
#187: Customer intelligence w/ Thomas Voigt
#186: Get educated
#185: A digital customer success reckoning (Part 2) w/ Alex Turkovic
#184: A digital customer success reckoning (Part 1) w/ Alex Turkovic
#183: Impact & biscuits w/ Holly Goodliffe
#182: Default to action w/ Chris Pitman
#181: SaaS spirit animals
#180: The customer obsession moat w/ John Gleeson
#179: Elevate through iteration w/ Christina Adderley
#178: The difference makers w/ Sarah Caminiti
#177: Creative contracting w/ Alex Litoff
#175: Own your power w/ Lizz Harrell
#174: The participation award is not universal w/ Jason McLaurin
#173: The video frontier w/ David Gunn
#170: What's marketing got to do with it? w/ Ashna Patel
#169: The sentiment albatross w/ Emma Lampert
#168: The problem with net promoter score w/ Boaz Maor
#167: The god metric w/ Tim Concannon
#165: The humanity w/ Jasmine Reynolds
#164: Story time w/ Nik Mijic
#163: Getting scrappy w/ Shawn Stiffler
#161: Product communities: why and when
#159: Digital empathy w/ Samuel Cummings
#158: When acquisitions strike w/ Adreon Morgan
#157: Care bears w/ Emily Garza
#156: The promotion trap
#155: The doorman fallacy w/ Andrew Marks
#154: Ghost in the machine w/ Ty Raia
#153: The CS futurist w/ Andy Magnusson
#152: Funny for money w/ Duane Hutchison
#151: Who's saving who?
#150: Get out the bushes w/ Laura Condy
#149: Go read a book
#148: The many flavors of customer success w/ Stephen Wise
#147: Adjacent Learning w/ Chris Tazewell
#146: The compensation conundrum
#145: Capacity & margins w/ Jeff Kushmerek
#140: Complexity ≠ value w/ Jenny Calvert
#137: Health is just a number w/ Diane Gordon
#136: En garde!
#135: Do it for you w/ Diana De Jesus

#205: "I am an amoeba" w/ Mickey Powell

#204: Predictable & scalable w/ Denny Burda

#203: Forged in fire w/ Ilai Szpiezak

#202: Authentic networking w/ Tahjai Conkerite

#201: Navigating objections

#200: The psychological advantage w/ Rachel Provan

#199: Time for a rebrand? w/ Lincoln Murphy

#198: Learning to engage w/ Rohan Tailor

#197: Hope & scapegoats w/ Andrew Fink

#196: Eat rocks

#195: Necessary complaints w/ Erika Villarreal

#194: Play your part w/ Donna Weber

#193: Put the customer at the center w/ Ragna Ghoreishi

#192: Attached at the hip w/ Waqas Hussain

#191: Mastering de-escalation

#190: The tech rollercoaster w/ David Karp

#189: Canaries in the coal mine w/ Parker Chase-Corwin

#188: Special snowflakes w/ Emily Deas

#187: Customer intelligence w/ Thomas Voigt

#186: Get educated

#185: A digital customer success reckoning (Part 2) w/ Alex Turkovic

#184: A digital customer success reckoning (Part 1) w/ Alex Turkovic

#183: Impact & biscuits w/ Holly Goodliffe

#182: Default to action w/ Chris Pitman

#181: SaaS spirit animals

#180: The customer obsession moat w/ John Gleeson

#179: Elevate through iteration w/ Christina Adderley

#178: The difference makers w/ Sarah Caminiti

#177: Creative contracting w/ Alex Litoff

#175: Own your power w/ Lizz Harrell

#174: The participation award is not universal w/ Jason McLaurin

#173: The video frontier w/ David Gunn

#170: What's marketing got to do with it? w/ Ashna Patel

#169: The sentiment albatross w/ Emma Lampert

#168: The problem with net promoter score w/ Boaz Maor

#167: The god metric w/ Tim Concannon

#165: The humanity w/ Jasmine Reynolds

#164: Story time w/ Nik Mijic

#163: Getting scrappy w/ Shawn Stiffler

#161: Product communities: why and when

#159: Digital empathy w/ Samuel Cummings

#158: When acquisitions strike w/ Adreon Morgan

#157: Care bears w/ Emily Garza

#156: The promotion trap

#155: The doorman fallacy w/ Andrew Marks

#154: Ghost in the machine w/ Ty Raia

#153: The CS futurist w/ Andy Magnusson

#152: Funny for money w/ Duane Hutchison

#151: Who's saving who?

#150: Get out the bushes w/ Laura Condy

#149: Go read a book

#148: The many flavors of customer success w/ Stephen Wise

#147: Adjacent Learning w/ Chris Tazewell

#146: The compensation conundrum

#145: Capacity & margins w/ Jeff Kushmerek

#140: Complexity ≠ value w/ Jenny Calvert

#137: Health is just a number w/ Diane Gordon

#136: En garde!

#135: Do it for you w/ Diana De Jesus